Rachel Fan

is a product and systems designer who bridges human emotions and technology with compassion and intent

previously

empowered users @ Workiva

bridged design and code parity @ SeatGeek

fostered UX learning @ Cal Poly Iter8

Error message desktop mockup

Empowering Users To Be Self-Served and In Control

Leading the effort to improve error messages, giving control back to users and increasing work efficiency

UX DESIGN // USABILITY TESTING // INTERNSHIP

Sneak peak into my work on SeatGeek's design system

Establishing Parity With a Single Source of Truth

Facilitating cross-disciplinary discussions and creating components documentation for designers and engineers

SYSTEMS DESIGN // CROSS PLATFORM // INTERNSHIP

Mockup of the SLO Transit app redesign

Instilling Trust in My City’s Transit System

Redesigning San Luis Obsipo’s mobile transit application to build user confidence and platform reliability

UX RESEARCH // EXPERIENCE DESIGN // DESIGN AGENCY

Laptop mockup of bananas.

Redefining UX Design Education For All

Gamifying UX learning resources to increase user engagement and knowledge retention

UX RESEARCH // EXPERIENCE DESIGN // DESIGN LAB